Terms & Conditions

                                                        

Welcome to Pastry Chef's Boutique!

Please take a few minutes to review these Terms and Conditions. These Terms and Conditions apply to your access and use of the Web Site.

Your use of our Web Site constitutes your agreement to follow these Terms and Conditions and to be bound by them.

These Terms and Conditions May Change, Pastry Chef's Boutique, LLC reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us.

    


Contacting Us


If you have any questions pertaining to your order prior to ordering (inventory, availability, special order) please feel free to email us at: 
customerservice@pastrychefsboutique.com with any questions regarding our products or services.

                                                                                                

You can also reach us at 732 8-PASTRY during our regular business hours:

                               Monday - Thursday:       9:00 am to 4:00 pm EST.

                                                  Friday:       9:00 am to 2:30 pm EST.



Order fulfillment and Shipping fees

Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase, and delivering them to you. We encourage you to also review detailed information about our Shipping Policy


Chocolate Orders

Please note that unfortunately, due to chocolate's nature and properties, Pastry Chef's Boutique, LLC cannot be responsible for any chocolate melting during transit and after delivery if order is placed with a shipment method other than UPS Next Day Air.


When ordering chocolate to be delivered to known hot locations or during Summer months, some melting may occur during transit 
and/or after delivery when left outside. Unless your order is placed with a UPS Next Day Air Priority shipping method, some melting might occur during transit.

Chocolate Orders are not shipped over the weekend due to extremely hot conditions of shipping Carrier facilities (non air-conditioned warehouse, trucks, etc...)

Our couverture chocolates are not finished products but ingredients that will be melted to be incorporated into your recipe.

Even if some melting occurred during or after transit your chocolate can still be properly tempered.

Canceling your order

Customers wishing to cancel their orders prior to shipping must send an email to: customerservice@pastrychefsboutique.com. The customer will get their money back for the full transaction amount. All items purchased with complete disregard to stated, "Shipping Recommendations" cannot be guaranteed and will not be replaced or refunded in case of delay or damages during transit - No Exceptions. If shipment is already in UPS hands, customer must wait for shipment to be received and call customer service for an RMA upon receipt. 

                     

        
Special Orders

Special orders may require up to 48 hours to be processed. Special Offers are final and cannot be returned.

Absolutely No Returns, Cancellations, or Refund on Special Orders and/or Special Offers. 

                              

Disclaimer

This Web Site, and all Content available on this Web Site, are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise, including without limitation, warranties of title or implied warranties of merchantability, non-infringement, or fitness for a particular purpose. You acknowledge, by your use of this Web Site or our mobile applications as applicable, that your use is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use, and that Pastry Chef's Boutique, LLC shall not be liable for any damages of any kind related to your use of this Web Site. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent, we may not as a matter of applicable law, disclaim any warranty or limit our liability. The scope and duration of such warranty and the extent of our liability will be the minimum permitted under such law.

                                

Special Offers

Occasionally we will offer special promotions to our customers that we refer to as "special offers" or "special offer". This can include a gift with purchase, free shipping, manufacturer offers, or other promotional activity associated with a product purchase. These offers may be for a limited time only.

                                        

Inaccuracy Disclaimer

From time to time there may be information on our Web Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Pastry Chef's Boutique, LLC reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).